I clicked the button to prepare my workspace for migration to AWS Cloud9 about six hours ago, and it’s still preparing. How long does this take? I’m a little worried because this is my second attempt; the first completed successfully, but I had to abort the upload to the new AWS platform.
How do i stop "Prepare to Download / Migrate"?
How to migrate to AWS Cloud9 (video)
Sorry about the issues here. It shouldn’t take long at all, however, sometimes workspaces get into a weird state and need a bit of a push on our end . Could you reach out at email@example.com with the workspace name and we’ll try to get the migration moving along asap.
Hmmm, I’m 4 days in, and still stuck on the spinning gear. Should I send an email, or wait?
I have 3 workspaces, and none are allowing me to download, or access.
Mutahhir’s suggestion was the right one. I got help right away. The workspace has now been transferred.
The export should be done in a matter of minutes (depending on the size of your workspace), so if it seems like it’s stuck for a few hours, please reach out to support ASAP and we’ll get you unstuck.
Sorry for the inconvenience.
No problem. These things happen.
One of my workspaces is also stuck. I sent an email to support this morning and haven’t heard back yet @mutahhir
Another option to unstuck yourself if you have workspace in “Prepare” state is to open IDE for this workspace.
After IDE loads you can go back to Dashboard and start the process again and it should be finished in not more than an hour ( for me it took from 1 to 10 minutes).