We can't download database and can't pay billing

#1

we can’t download database and can’t pay billing.

#2

This service is closing down so you cant pay.
What error do you have with your db download?

#3

no any error. i can’t run shell command. no see any console. and can’t start mysql , apache server. so we can’t download my databases.

#4

There are other people in this forum who have been unable to download their files. From what Ive monitored over the last 8 mo, those who have been unable to download have not been able to find any work around. Even those with paid plans have been totally ignored by support. Unfortunately - you might be out of luck. Hopefully you have been doing regular backups and can rebuild from that on another service.

#5

I was able to port all of my development projects over to AWS and moved Postgresql databases… what kind to you have? This is a development platform that is GOING AWAY (its already gone…) I will see what I can do if you give specifics.