Upgraded to premium, account still at free?


#1

Upgraded my account to premium, but still stuck at free version. Tried to email support but I can’t because I’m not a premium member? I have the CC invoice stating I am a premium member. We’re moving the whole company to this cloud service, so I’m expecting a bit more than this.

Not off to a good start C9.


#2

Hi,

Sorry to hear about that! Could you please write to support@c9.io with your username? We can then check what exactly happened with your account.

Regards,
Dana