I have the exact same problem.
I have had an Account for 2 Years now - it is ok that you changed the subscription model for the millionth time but this is getting annoying
I cannot only NOT get a subscription - no - you cancelled my already paid one:
We would like to inform you that your subscription A-S00001629 was cancelled successfully on 12/10/2015. The cancellation will be effective as of 12/10/2015.
Thank you for your business!
All my Invoices are gone now.
I have 4 SSH workspaces and 1 ex-pro workspace with IMPORTANT DATA
PLEASE tell me it is not going to vanish.
Cloud9 is awesome - why wont you take our money? :(((
Also - how does one contact support directly? I cannot find an email anywhere…