Unable to Sign Up - "Invalid Email Address"


#1

The title says is all. I tried using my main email address and got the error. So I tried my “backup” account and it had the same problem. Just for grins, I tried my work address (which I don’t want to use since this will be for personal work) and that one doesn’t produce the error!

Any thoughts?


#2

Hi,

We have seen users losing access to their accounts because they did not use a proper e-mail address to sign up. To prevent that from happening, we have built a number of extra checks into our system that try to verify the validity of such e-mail addresses. If you think your e-mail address was rejected in error, please contact us directly at support@c9.io and we’ll investigate the matter.

Dana