Unable to access your workspace (ssh process died with exit code 255)

workspace

#1

I’ve seen previous topics (now closed) wherein users received the following error that I’m receiving. Some replies said this should self resolve after a few minutes. My issue started yesterday afternoon and still exists. My coworker (username lylyg) is having the same issue. Please advise.

Unable to access your workspace

/home/tgroff/.c9/node/bin/node
ssh process died with exit code 255
Permission denied (publickey,password).
/usr/local/bin/node
ssh process died with exit code 255
Permission denied (publickey,password).


#2

If this is happening with an SSH workspace (which it seems like it is) then this is probably an issue with your Cloud9 publc SSH key not properly being on your server. If you’d like to test if this is the case, try creating a hosted workspace and SSHing into your server from there.

ssh myuser@c9.io

If you have added your Cloud9 SSH key correctly, you’ll be able to see the files on your server. If you are asked for a password or something else looks different then you’ll need to add your key to your server.