Unable to access your workspace (14/11/2017)


#1

Getting the following error on all workspaces I’ve so far tried:

Unable to access your workspace

/mnt/shared/sbin/node
ssh process died with exit code 255
ssh: connect to host docker-gce-eu-699-prod port 55881: Connection timed out

Nothing on the status page, so I am presuming this has just started happening? Workspaces tried so far include syon-marketplace and arcane-tasks-new.

Could someone take a look please.

Thanks in advance


#2

I just started getting this error too. Time-sensitive team project, please fix!


#3

I’m having the same problem.
Laggy for the past couple of hours, now just unable to access.


#4

Same problem. Glad I’m not the only one.


#5

Yup, same issue here -_-


#6

Same here. Getting this error when trying to access any of my workspaces.

Unable to access your workspace

/mnt/shared/sbin/node
ssh process died with exit code 255
ssh: connect to host docker-gce-usw-907-prod port 22072: Connection timed out


#7

mee too the same problem!


#8

Same problem in my workspace!


#9

Same problem here.

but with this endline…

ssh: connect to host docker-gce-eu-694-prod port 13709: Connection timed out


#10

Getting this error as well on all workspaces.


#11

Same problem, please fix it asap.
Unable to access your workspace

/mnt/shared/sbin/node
ssh process died with exit code 255
ssh: connect to host docker-gce-eu-941-prod port 52310: Connection timed out
Return to dashboard

Thanks.


#12

Me too, maybe time for a coffee.


#13

Same here I am getting the following now:


#14

This is driving my crazy!!! I finally was making headway in my CS homework when this happened!!!

Exact wording of error:
/mnt/shared/sbin/node
ssh process died with exit code 255
ssh: connect to host docker-gce-usw-943-prod port 13255: Connection timed out

At least they know:
error


#15

They update the status page: so they know about it and are working on it at least.

https://status.c9.io/


#16

Disconnected me right before I saved my work…


#17

Now working my workspaces o/


#18

hey there @here, looks like c9’s status page acknowledges the downtime. https://status.c9.io/

@bradydowling or @mutahhir could you update us when you have any news?

Thanks :slight_smile:


#19

Same issue here!!! Disconnected me right before I saved my work…


#20

It indicates Waking from Hibernation now … but still not connecting.