I just recently upgraded from your old $19 account with 3 premium workspaces, to the new $19 Individual account. Upon switching over it immediately charged my card, and I got an e-mail that my old subscription was cancelled.
The problem lies in the fact that I wasn’t just toggled over to the new account type that was the same monthly fee, I was charged again and the old subscription is simply gone. My last billing cycle only got 12 days of use. I’d like a prorated reimbursement for the 18 days that was cancelled (Roughly $11). Or switch me back to my original plan and I’ll toggle it over manually in 18 days.
Attached is a screen shot of my invoice history showing the abrupt change in date and new charge.
By the way, thanks for the new account type! I love Cloud9, but juggling the memory on multiple workspaces to create a new private one in days of yore was pretty awful.