Premium member + free member


I registered my C9 account and upgraded to Cloud9 for teams. However when I try to do anything it says I’m on the free plan. I am very confused. I need to contact support. But it tells me I have to upgrade. I am sure I upgraded becasue I clicked on upgrade, chose my package and got debited when I registered.

My user ID is



could you please send an email to, it is handled same way as the premium support.