Is premium support down?


#1

When I click premium support button nothing happens. Some examination shows an error in console:

Failed to load resource: the server responded with a status of 403 (Forbidden) api-iam.intercom.io/messenger/web/ping

I am assuming this is the chat messenger for premium. Anyone else having this problem? I tried different browsers


#2

I’m assuming you’re using the Premium Support + Screenshot option? I did see the error pop up a couple times on my side, but it eventually worked…would you mind trying it again?