IDE stuck in reconnecting state


#1

Hi everybody,

I’m working on a website (using apache) for a month now but since two hours I can’t access to the IDE. “Reconnecting” pops out every 10 seconds and the CPU is running at more than 70%. I can’t change anything on the website, but I can reboot it using the terminal and waiting for 1mn or 2. Seems like a connection problem.

If you can help me let me now,

thanks in advance


#2

Hi Nicolas,

Your question is very hard to answer without context: username, workspace, type of workspace (ssh).
Anyways, this could have been a temporary hickup on our side, altough we have not seen a widespread outage lasting for over two hours.

If this ever happens again, don’t hesitate to contact support@c9.io directly.

Cheers,
Matthijs