IDE just not opening

workspace

#1

When I try and open my IDE it just attempts to connect for a few minutes and then provides the following error message:

This is taking longer than expected. If you think there might be an issue, contact AWS Support._
_It might be caused by VPC configuration issues. Please check documentation (it links to here: https://docs.aws.amazon.com/console/cloud9/vpc-settings)

It started happening a few days ago and I haven’t been able to access it since. Any help?


#2

I’d recommend taking a look at this guide: https://docs.aws.amazon.com/cloud9/latest/user-guide/troubleshooting.html#troubleshooting-env-loading . If issues persist, I’d recommend reaching out to AWS Support; c9.io does not have tooling to look into specific AWS Cloud9 environments.