Being at a school I had to get permission to use the school credit card. Then I had to go to the front office where one of the ladies put the credit card details in. Then I discovered that I didn't have the education account after all, just the free account. Trying to upgrade to the education account I was asked for the credit card details all over again.
After some emailing back and forth to c9 I can tell you this.
At first I was told there must be a bug in their system to make it ask for the credit card details twice, "Sounds like this is a bug. If you check your account information and you can see a credit card stored there then you should not be asked for your credit card info again."
Then I was told this, "It looks like this is actually desired behavior. When you are asked for your credit card number here, it helps confirm your ownership of the card, just like you'd see sometimes when you make additional purchases on a site like Amazon."
So on the understanding that it was supposed to ask for the credit card details all over again, I have been over to the front office again and the lady has put the credit card details in again. Now 10 minutes later I have a message still on the computer screen saying, "Storing your payment information". There is a small animated gear wheel so maybe it has not actually frozen up, but who ever heard of such a thing.
Putting in the credit card details is step 2 of 3 steps. Maybe it will never get to step 3!
I'm not very happy with the way this is going. It does not appear to be working.