HELP! I tried to open a School account and now I'm being charged a lot


#1

Hi all!

I’m part of the ESAAS community, they recommended to open a school team account.
I tried to open it, but it seems that I confused the option, and now, instead of beeing charged US$10,
I’m being charged US$28 for each student.

Terrible.

It seems that this is a common problem, but the solution to delete the team will imply that my students no longer could use cloud9 without a credit card.

Two questions:

  • How I can transform my current team account in a school team account, in a way that allow my students to still be part of my school team?
  • Is there any way to obtain a refund and go back to the US$10 price?

Thanks!
Agustin


#2

Hi, please contact support asking for a refund.