Error while reconnecting to the workspace - Refresh required


#1

When my workspace reconnects, sometimes it just connects fine, and other times I get:

I’ve been using Cloud9 for several weeks, this started to happening since we had the permissions issue


#2

I’m having the same issue.
I also can’t access premium support even though I have a pro account. I’m not sure if they’re related…


#3

I am having the same issue currently. Looking through community posts in the past, it looks like this has happened before.


#4

Seems to have resolved itself for me. I’m back in business.


#5

Same issue. Can’t access workspaces. Can’t contact support. Says I can’t use premium help even though I’m a premium member. My billing says I paid on April 4th but on the same page my subscription says my bill is due march 4th.

This is incredibly annoying. please fix.


#6

I’ve created a separate ticket for not being able to access support.