Education Plan FAQs

education
team

#44

I have six active Education Team accounts. This morning I received four separate email notifications with subject line “Cloud9 IDE - Payment Past Due”. I checked the C9 admin Billing screen for each of my teams. Five of the six teams have correct and active credit card info on file. When I try to update the credit card info on the sixth team account, I get an error message on submission “There was an error with your payment method: Credit card type is not accepted by this merchant account.” This despite the credit card being valid and recently charged against for some of my other team accounts. Please help!