Couldn't log in an hour ago. Now I can but the file I was working on is completely blank


#1

Is there any way to roll back my account? The file I was working on has been completely cleared. I spent the past month on it. Please…


#2

I also just logged in and files I have been working on are totally blank. I may have them backed up somewhere, but I found it ironic that the load screen told me “exactly as you left it” and then…seems to have deleted some of my files…

edit: I was able to go back in the file’s version history and restore it that way.


#3

Can you please email us at support@c9.io with the file you were working on and your user + project names. We’ll investigate what happened.

Can you also try going to File -> Show file revision history and see if the past version of the file is in there.