I have to say I’m really disappointed in the support experience I’ve received. I use for c9 for all of my projects and have been a huge evangelist of your product for a while. The last 7 days have had me completely backtrack years of goodwill that c9.io has built up with me.
I have a workstation that is giving me this error on load "The service reports it’s unavailable at this time. "
It’s been doing that for 7 days now. I’ve filed multiple support requests since July 5th and have received 3 “we are looking into it answers” within the first two days and then nothing at all. I’ve been e-mailing and submitting new tickets, even reaching into old support conversations I have had in hopes of getting some help. But absolutely nothing has happened.
I’m a Network Admin at a decent sized college in Texas and recently suggested the CS dept move over to c9.io for all of their students. I feel like an idiot now because I have to backtrack my suggestions and hold off on any implementations. Bar someone died, this is really really bad and has shaken my unwavering support of c9.io
Please fix this. I shouldn’t have to go this far to get help.