Closed my workspace

workspace

#1

Cloud 9 has closed my workspace. I cannot get my code back from the server.
Also, I did not receive any notification before the Workspace is closed.
Please help me from settling.

Thank you


#2

Can you post the link of where the workspace was here or send it to support@c9.io? Please be aware that Cloud9 does not cover restoration of workspaces or accounts under their Terms of Service and do not offer it as a service. What were you doing before it was closed? Can you try logging out and back in again to make sure it’s really gone?


#3

actually, it is not closed by cloud9.
it pops up a msg as below:

"You could be coding right now

In order to provide a free
service for everyone, we stop workspaces after a while.

Premium plans offer active workspaces, which ensure that the three
most recently used workspaces are never stopped."

And, there is a button “Upgrade to premium now”.


#4

Yes, this is the message that pops up when you leave a workspace inactive for a while and it shuts down due to inactivity.


#5

In fact, I am working on this project everyday.
I code the website and run the server nearly everyday in the previous 2 months.


#6

Interesting. I would say this is not a problem, but if it keeps happening in the future more than it should, I would suggest re-opening this as a bug.


#7

Then, is there any solution to open the workspace? Actually, I am quite urgent to use it.


#8

Oh, I’m sorry, that wasn’t clear. It isn’t opening? Can you check the Developer Tools console for any errors and post them here?


#9

Actually I can only get this page.
Is this what you want??


#10

No, in the developer tools (on chrome, press Ctrl+Shift+I), and under the console tab, look for any red errors and post them here, please.


#11

Can this help?

thank you


#12

Interesting, usually there are errors when a problem like this occurs. Can you contact support@c9.io and ask them to restart your workspace?