Can't migrate or download: link results in a 404; workspace shows "download expired" in Dashboard

#1

I’m trying to migrate a workspace to AWS but cannot, because the download link sent via email returns a 404 error when I click it.

When I return to the Workspace to check on its status, a message that the download has expired is displayed.

I’ve re-tried 3 times now and it results in the same outcome every time. I cannot migrate until this is resolved.

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#2

Hi surfimp!

Are you using workspace/IDE after you clicked Prepare?
This error means that after you clicked Prepare to Download/Migrate this workspace has been opened, and prepared archived expired because of this.

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#3

Thanks for the reply, I’ll see if that helps (I did in fact have the workspace open in a tab).

I didn’t see any mention of this requirement on the migration checklist page, other than the, in hindsight rather vague, “After you choose Archive , you can’t do anything with that workspace until Cloud9 finishes its work.”

Anyways, hopefully that does the trick. Thank you again for the help.

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