Can't downgrade subscription


Can’t downgrade my subscription. Getting error message: “This subscription is not the latest version.” Was unable to cancel in time before being billed again for this month. I have not used C9 for nearly a month. Thanks.



Can you try again? There was a problem with your account information which I’ve just fixed. The downgrade should work. If you’re still experiencing any issues or have follow up questions, please write in to and we’ll be happy to help.