Can't downgrade subscription


#1

Can’t downgrade my subscription. Getting error message: “This subscription is not the latest version.” Was unable to cancel in time before being billed again for this month. I have not used C9 for nearly a month. Thanks.


#2

Hi,

Can you try again? There was a problem with your account information which I’ve just fixed. The downgrade should work. If you’re still experiencing any issues or have follow up questions, please write in to support@c9.io and we’ll be happy to help.

Thanks!

Regards,
​Mutahhir