Bot answering support emails instead of a person


#1

Hi,

I’ve been using c9 for the second year to teach a class in the Jerusalem College Of Technology. My class is quite popular and i have over a one hundred students. It worked like a charm until this March, when suddenly a 50 students limit was imposed on educational teams. This caused me a lot of troubles and I sent a mail to support. After sometime I got a mail from Bryce from Cloud9‏ bryce.ito@cloud9.intercom-mail.com.
The mail told me that they are working for a fix to the problem. I’ve waited for a month and asked again - got EXACTLY the same answer from the same Bryce. So I waited for anther month and asked again - got EXACTLY the same mail again. All this looks very bot-ty to me.

Has anyone else experienced this? I would expect from Amazon to improve the service and not turn it into a joke.

And maybe, maybe, there is someone listening here who can help with th 50 students limit?

Moshe


#2

I received the same answer, and the only way around it was to purchase another education team for another 50 students.


#3

We’re still looking into the issue. We’ll let you know when a resolution is found.