35days waiting on premium support


#1

G’day Support,

I have been waiting 35days for my support question to be answered, i also sent another message 8days ago which has also gone unanswered. A simple update would be great :)!

Cheers,


#2

Unfortunately, due to their recent merge with AWS, Cloud9 has spent a lot of time adjusting, and as such their support is lacking. Just recently, they mentioned this on their status page, and hopefully it should clear up soon. If it’s something I can help you with, please ask, and I’ll see what I can do.


#3

What’s your question? We’re all pretty helpful here. :slight_smile:


#4

G’day all,

My question was Educational related which has now been resolved :slight_smile: